At Garden of Abi, every order is prepared with care. Below you’ll find information about shipping, returns, refunds, and digital purchases.

Shipping

Physical Garden of Abi products are shipped to the delivery address provided at checkout.

Available shipping methods, delivery costs, and estimated delivery times are shown at checkout based on your destination and the items in your order.

Once your order has been dispatched, you will receive a shipping confirmation by email with tracking information where available.

Please ensure that your shipping address is complete and correct before placing your order. Garden of Abi cannot be responsible for delays caused by incorrect or incomplete delivery information.

International orders may be subject to local customs duties, taxes, or import charges. Where applicable, these charges are the responsibility of the recipient.

Digital Guides & Online Content

Digital products, including Garden of Abi Seasonal Guides and associated online resources, are delivered electronically.

Where your purchase includes access to the Garden of Abi member space, your access will be activated following successful payment and you will receive instructions for accessing your content.

Because digital content may be made available immediately after purchase, different cancellation rules may apply once access or delivery has begun, in accordance with applicable consumer law.

If you experience any difficulty accessing a digital purchase, please contact us and we will be happy to help.

Returns of Physical Products

If you change your mind about an eligible physical product purchased online, you may notify us of your wish to return it within 14 days of receiving your order, subject to applicable consumer law.

After notifying us, the item should be returned promptly and in any event within the applicable return period.

To be eligible for return, products should be:

• unused
• unworn, where applicable
• in their original condition
• returned with their original packaging where reasonably possible

Please contact us before sending a return so that we can provide the correct return instructions and return address.

Items That Cannot Be Returned

Certain products may not be eligible for return where an exception applies under consumer law.

This may include:

• products made specifically or personalised for you, including individually created ritual or scent products
• sealed products that are not suitable for return for health or hygiene reasons once the seal has been broken
• digital content once supply has begun with the required consent and acknowledgement
• products that have been used, damaged, or altered after delivery, other than where the product was faulty when received

Your statutory rights are not affected.

Personalised Products

Products created specifically for an individual, including personalised or custom-made offerings such as My Scent — Customized Anointment Oil, are prepared specifically for the customer.

Because these products are individually created, they may not be eligible for the standard right of withdrawal where the personalised-goods exception under applicable consumer law applies.

If there is a problem with a personalised product when it arrives, please contact us.

Damaged, Faulty or Incorrect Orders

Please inspect your order when it arrives.

If an item is damaged, defective, or different from what you ordered, contact us as soon as possible with:

• your order number
• a brief description of the issue
• photographs where appropriate

We will review the issue and arrange the appropriate replacement, repair, refund, or other remedy in accordance with your legal rights.

Return Shipping

Unless the product is faulty, damaged, incorrect, or we have agreed otherwise, the customer may be responsible for the direct cost of returning an eligible item.

We recommend using a tracked shipping service when returning products.

Please do not send a return before contacting Garden of Abi and receiving return instructions.

Refunds

Once an eligible return has been received and reviewed, we will confirm the status of your refund by email.

Approved refunds will be returned using the original payment method unless another method has been expressly agreed.

Refund processing times may vary depending on your bank or payment provider.

Exchanges

If you would like to exchange an eligible physical item, please contact us first.

Availability cannot be guaranteed, and in some cases the simplest option may be to return the original item and place a new order.

Contact

For questions about shipping, returns, damaged orders, or digital access, please contact:

Email: [CUSTOMER SERVICE EMAIL]

Return address:
[RETURN ADDRESS — PROVIDE ONLY AFTER THE RETURN HAS BEEN AUTHORISED]

Please include your order number whenever possible so we can assist you quickly.

Last updated: August 2026